FAQs
Orders
Can I purchase your collections outside of Canada?
Yes, we ship internationally. Please refer to our Shipping Policy for more details on international shipping times and costs.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. Full details are available during the checkout process.
Is my payment information secure?
Yes, we use industry-standard encryption to ensure your payment information is secure and protected.
How can I track my order?
As soon as your order ships from our warehouse, we will email you a tracking number. Please follow the link in the email to track your package. If you have any issues with tracking or receiving your package, email us at customerservice@clairesower.com and we will be able to assist you.
How long will my order take to arrive?
Because each piece is printed and sewn to order, just for you, it can take several weeks for you garments to be made and shipped. As soon as your pieces arrive in our warehouse, we will email you with a delivery date and shipment tracking number, so you can track your shipment in realtime.
Can I change or amend my order once it has been placed?
Absolutely! Please contact us within 24 to 72 hours of your order being placed via customerservice@clairesower.com and let us know how you want to amend your order. We cannot amend your order any later than 72 hours following your date /time of purchase.
How do I return / exchange an item? Made-to-order items
Due to the nature of made-to-order clothing, and the fact they have been specially created for you, we cannot do exchanges, unless you wish to replace a piece that arrived damaged, with the exact same style/print.
If you received a faulty garment, please take time and date-stamped photos of the garment with the packaging and initiate a return through our return portal. If you would like a replacement piece, please email us at customerservice@clairesower.com with your request.
Returns can only be made within 10 days of receipt.
If you have any questions, get in touch directly at customerservice@clairesower.com
Is my personal information kept private?
Absolutely! We take customer security and privacy very seriously. To review our entire Privacy Policy, please click HERE.
Returns
What is your return policy?
We offer complimentary returns on all orders within Canada. For more details, please refer to our Return Policy.
Products
What is the Prima Capsule collection?
The Prima Capsule collection is our latest creative endeavor. Each piece is designed to celebrate the unique, creative, and joyful experience of being alive, embodying our vision through natural fabrics and luxurious craftsmanship.
Who designs the garments in the Prima Capsule collection?
Every garment in the Prima Capsule collection is personally designed by our founder, Claire Sower, an artist and designer committed to authenticity and creativity.
Where are your products made?
Our products are proudly designed in Canada and crafted in India, ensuring the highest standards of quality and sustainability.
How do I care for my garments?
Viscose garments should be dry-cleaned to maintain their luxurious feel and beautiful drape. Please refer to the care instructions provided with each garment for the best results.
What sizes do you offer?
Our collections are available in a wide range of sizes to ensure a perfect fit for every customer. Please refer to our size guide for detailed measurements and fit information.
How can I find the right size for me?
We provide a comprehensive size guide on our website to help you find the perfect fit. If you have any specific questions, our customer service team is happy to assist.
Brand
What is the philosophy behind your brand?
Our brand is founded on the belief that beauty and joy help us to transcend the everyday and brighten the world. Our clothes are an expression of that beauty and joy, designed to make you feel great and spread that light.
What makes your brand unique?
Our brand is unique in its commitment to authentic creativity, beauty, and joy. Each garment is a work of art, designed to celebrate the joy of being alive and crafted from high-quality natural fabrics.
Do you have a physical store?
Currently, we operate exclusively online to provide the best possible service and reach customers worldwide. Any updates on future physical locations will be shared via our newsletter and website.
What is your environmental commitment?
We are dedicated to sustainability and use eco-friendly materials and processes wherever possible. Our viscose fabrics are biodegradable, and we continuously seek ways to reduce our environmental footprint.
Are your products ethically made?
Yes, we are committed to ethical production practices. Our garments are designed in Canada and made in India under fair labor conditions, ensuring the highest standards of quality and ethics.
How can I collaborate with your brand?
We are always open to exciting collaborations that align with our brand values. Please contact us at info@clairesower.com with your proposal.
For all other inquiries, who can I contact?
You can email us at customerservice@clairesower.com and we will be in touch within 36 hours. If it is urgent, please write URGENT in block capital letters in the subject line.
Wholesale
How can I become a wholesale partner?
To become a wholesale partner, please fill out our wholesale application form on our website or contact our sales team at info@clairesower.com. We will review your application and get back to you within 5 business days.
